Refund Policy — Attentive Wren

1. Overview

This Refund Policy outlines the terms under which Attentive Wren Pty Ltd ("we", "us", "our") issues refunds for our $19 AUD/month software-as-a-service (SaaS) subscription. This policy complies with the Australian Consumer Law (ACL) as set out in the Competition and Consumer Act 2010 (Cth).

2. Consumer Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

3. "Change of Mind" Returns

We are not legally required to provide a refund if you simply change your mind, find a cheaper alternative, or decide you have no use for the platform. However, you can cancel your ongoing monthly subscription at any time to prevent future charges.

4. Major vs. Minor Failures in Our SaaS

To clarify how the ACL applies to our software platform:

Major Failure: This occurs if the platform suffers extended, unnotified downtime that fundamentally prevents you from operating your landing page, or if a core feature (such as the Stripe Connect integration) breaks and cannot be fixed within a reasonable timeframe. In this event, you may cancel your subscription immediately and request a full or partial refund of your most recent subscription fee.

Minor Failure: This includes non-critical bugs, temporary latency, or brief, scheduled maintenance outages. For minor failures, we reserve the right to fix the issue within a reasonable time instead of issuing a refund.

5. Subscription Cancellations

Your $19 AUD/month subscription is billed in advance on a month-to-month basis via Stripe.

You may cancel your subscription at any time through your account dashboard.
Cancellation will take effect at the end of your current paid billing cycle. You will retain full access to the platform until that cycle concludes.
We do not offer pro-rata refunds for mid-cycle cancellations unless the cancellation is necessitated by a major failure under the ACL.

6. Provider Sales to End-Customers

This Refund Policy applies only to the monthly subscription fee you pay to Attentive Wren Pty Ltd. Because you act as the Merchant of Record for the programs you sell via your connected Stripe account, you are solely responsible for setting your own refund policies and handling refund requests from your customers in accordance with the Australian Consumer Law. Attentive Wren Pty Ltd will not mediate or process refunds on your behalf for the programs you sell.

7. How to Request a Refund

To request a refund under your ACL consumer guarantees:

Contact us via our contact form with the subject line "Subscription Refund Request".
Include your account email, the date of the last charge, and a detailed description of the major failure or core issue you are experiencing.
We will assess your request against our obligations under the ACL and respond within 3-5 business days.

8. Processing of Approved Refunds

If a refund is approved, it will be processed automatically back to the original payment method used for the subscription (via Stripe). Please allow up to 5-10 business days for the funds to appear in your account, depending on your financial institution.